Privacy Policy

Privacy Policy – Excelgenics

Excelgenics (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of the personal information of its users (“you”, “your”) in accordance with the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy outlines how Excelgenics collects, processes, uses, discloses, and secures your personal and sensitive personal data when you access or use our website www.excelgenics.in, purchase products, subscribe to services, or interact with us through any digital channel.

By using our Site, you agree to the terms of this Policy.

1. Types of Information Collected

We may collect the following categories of data:

A. Personal Information (PI)

As per Indian law, this includes but is not limited to:

  • Name, age, gender, mobile number, postal address, email address
  • User preferences and communication history
  • Financial information (e.g., credit/debit card details via secured third-party processors)
  • IP address, geolocation, and device/browser information

B. Sensitive Personal Data or Information (SPDI)

Collected only with your explicit consent, and may include:

  • Passwords
  • Health-related data or lifestyle preferences (if voluntarily provided)
  • Financial information (processed via PCI-DSS-compliant gateways; not stored by us)

2. Purpose of Collection

We collect and process your data only for lawful and legitimate purposes, including:

  • Fulfilling orders and delivering purchased products
  • Verifying identity and preventing fraud
  • Providing personalized product recommendations
  • Sending transactional and promotional communications
  • Improving user experience through analytics and feedback
  • Complying with applicable laws, court orders, and regulatory obligations

3. Consent and Choice

By using the Site, submitting forms, or purchasing products, you explicitly consent to the collection and use of your information in accordance with this Policy.

Wherever SPDI is collected, we will:

  • Seek clear and affirmative consent
  • Provide you with the ability to opt out or withdraw consent at any time
  • Discontinue use or delete the data upon your written request, subject to legal requirements

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data to any third party.

We may share your information with:

  • Payment gateway providers
  • Logistics partners
  • Cloud service providers
  • Marketing service providers, with opt-in controls
  • Government authorities, courts, or regulators upon lawful request

All third parties are contractually obligated to maintain strict confidentiality and use data only for authorized purposes.

5. International Transfers

Currently, Excelgenics does not store or transfer user data outside of India. Should international data transfer become necessary, we will:

  • Ensure the destination has adequate data protection laws
  • Enter into contractual safeguards as per Rule 7 of the SPDI Rules

6. Data Security

Excelgenics implements Reasonable Security Practices and Procedures (RSPPs) as per Rule 8 of the SPDI Rules, including:

  • End-to-end SSL encryption
  • Role-based access control
  • Regular cybersecurity audits and VAPT testing
  • Storage on ISO 27001-certified infrastructure

In the event of a data breach, we will notify affected users and regulatory authorities in a timely and transparent manner.

7. Data Retention

We retain personal data only for:

  • The duration required to fulfill the purpose of collection
  • The period required under Indian legal, financial, or tax regulations
  • Any longer period necessary to establish, exercise, or defend legal claims

Post expiry, data will be securely destroyed or anonymized.

8. Cookies and Tracking Technologies

Our Site uses cookies and tracking technologies to:

  • Enhance functionality and performance
  • Personalize your experience
  • Conduct analytics and retargeting

You may disable cookies via your browser. Please note this may limit site functionality.

9. Your Rights

You have the right to:

  • Access, correct, or update your personal data
  • Withdraw consent (for non-essential services)
  • Request erasure, subject to applicable law
  • Opt out of marketing communications

To exercise these rights, write to us at info@excelgenics.in.

10. Grievance Officer

In accordance with Rule 5(9) of the SPDI Rules, we have appointed a Grievance Officer:

Name: Bharat Arora
Designation: Grievance Redressal Officer
📧 info@excelgenics.in
📞 +91 88799 88776
Response time: Within 15 working days

11. Children’s Privacy

Our products are intended for individuals 18 years and above. We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly upon verification.

12. Policy Updates

We may update this Privacy Policy to reflect changes in law or our practices. The revised version will be posted at www.excelgenics.in/privacy-policy. We encourage users to review this Policy regularly.

Continued use of the website constitutes acceptance of the updated terms.

Contact Us

For any questions or concerns regarding this Privacy Policy, reach us at:

Excelgenics Customer Support
📧 info@excelgenics.in
🌐 www.excelgenics.in
📞 +91 88799 88776
📍 11, Tulsiani Chambers, West wing, Ground floor, Nariman Point, Mumbai, Maharashtra- 400021